Knowledge centre
Your client account, its functions and the records held within it.
Your account holds your submissions and their progress, your sale registrations and bidding status, your correspondence with us, your documents, your invoices and payments, your notifications and your correspondence preferences. It is the single record of your relationship with us.
Read the full answerUse a long, unique password held in a password manager, never reuse it elsewhere, keep the email address on your account under your sole control, and sign out on shared devices. Tell us at once if you suspect any unauthorised access.
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4 min read
A first purchase at auction is less daunting than it appears. This guide sets out the whole sequence in order, from reading a catalogue entry to collecting the property, and explains what is expected of a buyer at each stage.
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3 min read
Registration is the point at which an interested reader becomes an approved bidder. This guide explains the four stages, why each exists, and how long each is likely to take.
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3 min read
The mechanics of a timed online sale: how increments are set, how a maximum bid is executed on your behalf, what a reserve does, and why the closing time can move.
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