VALÉORINE London

What if my purchase arrives damaged?

Shipping & Collection · Revised 3 August 2026

Books wrapped in acid-free tissue with cotton tape and foam corners on a packing bench

Retain all packaging, photograph the condition as received and notify us within three working days. Where we arranged the transit our insurance responds; the claim is handled and the carrier corresponded with on your behalf.

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If this answer does not address your circumstances, write to us. Enquiries are reviewed individually and answered in writing.

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