What if my purchase arrives damaged?
Shipping & Collection · Revised 12 August 2026
Retain all packaging, photograph the condition as received and notify us within the published protection window. The report is recorded against the transaction, the funds are held, and VALÉORINE corresponds with the consignor and the carrier and decides the outcome under the buyer protection policy. Any carrier claim is pursued under the carrier's own terms; VALÉORINE does not itself underwrite the loss.
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