Is my purchase covered in transit?
Shipping & Collection · Revised 12 August 2026

VALÉORINE does not insure lots in transit and holds no in-house transit policy. Lots travel under a tracked and signed service, and any cover is that provided by the carrier or by a policy the sender arranges, on the carrier's or insurer's own terms. What VALÉORINE does provide is the protection window: report a non-delivery or a discrepancy within the published window and the funds stay with VALÉORINE until the matter is resolved.
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