Under what circumstances do you issue a refund?
Payments & Invoices · Revised 3 August 2026
A refund is issued where a sale is rescinded under the conditions of sale, most commonly following a successful claim that a lot is a deliberate forgery, or where an overpayment has been received. Refunds are returned to the account from which payment was made.
Share
Related questions
Related guides
4 min read
How to Buy at Auction
A first purchase at auction is less daunting than it appears. This guide sets out the whole sequence in order, from reading a catalogue entry to collecting the property, and explains what is expected of a buyer at each stage.
Read the guide
3 min read
How to Register for an Auction
Registration is the point at which an interested reader becomes an approved bidder. This guide explains the four stages, why each exists, and how long each is likely to take.
Read the guide
3 min read
How Auction Bidding Works
The mechanics of a timed online sale: how increments are set, how a maximum bid is executed on your behalf, what a reserve does, and why the closing time can move.
Read the guide